Term Conditions Page

uTradia mobile is a marketplace that connects users to Trustworthy shops and Local services. uTradia provides customers with an easy shopping experience and Businesses with simple and direct access to the largest customer base in the Country.

uTradia has thousands of products & services to offer across categories including Electronics, Home and Living, Fashion, Appliances, Training & Education, Beauty & Cosmetics, Fun & Games among others, uTradia is the place to visit for all your needs.

Easy and hassle free Shopping

No more traffic jams, crowds and long queues! Shop anytime, anywhere via your mobile phone.

With our quick and reliable delivery service, just sit back, relax and your package will come to you.

Safe and Secure

Understanding the importance of safe and secure shopping, we provide our customers with a broad range of secure payment options including cash-on-delivery, where you pay in cash only when you receive your package.

Be assured of product quality and authenticity: All purchases on uTradia are guaranteed to be well function products, new, not defective or damaged. If it is, simply return it within 7 days for a full refund.

Customer Service:

For Any inquiry, feedback comments or concerns, please don’t hesitate to contact our Customer Service here and we will respond within 12hours.

Privacy Policy and User terms

We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Platform (as defined in the Terms of Use) and browse without having to provide personal details. During your visit to the Platform you remain anonymous and at no time can we identify you unless you have an account on the Platform and log on with your user name and password.

If you have any comments, suggestions or complaints, you may contact us at services@utradia.com

Personal Information

When you create uTradia account, or otherwise provide us with your personal information through the Platform, the personal information we collect may include your:

-            Name

-            Delivery Address

-            Email Address

-            Mobile Number

You must only submit to us, our authorized agent or the Platform, information which is accurate and complete and not misleading and you must keep it up to date and inform us of changes. We reserve the right to request for documentation to verify the information provided by you.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

If you sign up for uTradia using your social media account or link your uTradia account to your social media account or use certain other uTradia social media features, we may access information about you which you have voluntarily provided under your social media account via that social media provider in accordance with the provider's policies and we will manage your personal data which we have collected in accordance with uTradia’s privacy policy

Use of Personal Information

The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

1. To facilitate your use of the Services and/or access to the Platform;

2. To process orders, you submit through the Platform, the products or service are sold by a third-party seller. Payments that you make through the Platform for products or Service, will be processed by third party’s payment gateways;

3. To deliver the products you have purchased through the Platform, sold by a third-party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to delivering courier or a supplier).

4. To update you on the delivery of the products and for customer support purposes

uTradia may share your personal information with third parties for the abovementioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by uTradia. In sharing your personal information with them, we endeavor to ensure that the third parties keep your personal information secure from unauthorized access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.

uTradia does not engage into the business of selling customers’ personal information to third parties

Updating and Security of your Personal Information

You can update your personal information anytime by accessing your account on the uTradia Platform.

If you do not have an account with us, you can create one by using your e-mail address and mobile no.

Account Protection

Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your uTradia password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to uTradia. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using the uTradia app.

Minor

uTradia does not sell products for purchase by children. If you are under 18 years old, you may use our App only with the involvement of a parent or guardian.

No Spam, Spyware, or Virus

Spam, spyware or virus is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.

Changes of Privacy Policy

uTradia shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Platform.

Contacting uTradia:

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical matters, please feel free to contact us at services@utradia.com.